Returns Information

Felt cut to order can be returned at the manager's discretion only and the goods have to be returned within 7 working days. Contact us by email and quote the order number supplied to you. Late returns and returns without prior notification will not be accepted. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Delivery and packaging costs are non refundable

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Please note: non-stock goods ordered at your request from producers are non-returnable.

We reserve the right to refuse a refund of large quantity of felt. If you buy several metres of felt without prior consultation or without buying a sample first we may refuse a refund or charge 20% re-stocking fee.

While every effort is made to represent color accurately, every monitor is different and we cannot guarantee the colors you see match the colors of actual fabric. We strongly recommend getting our sample cards before placing order.